Contact the IT WORKS! Customer Support Team

While IT WORKS! is not a vegan product company, many of our products are vegan! If we can make one of our science-based, results-driven formulas vegan without impacting its quality or efficacy, we do. We know it's important to many of you, and we are thrilled to offer vegan products whenever possible.

IT WORKS! products are designed to stand uniquely on their own and often complement other products to deliver even greater results. The suitability of any product combination is determined by individual needs and the product ingredients. We recommend you be mindful of what works for you, read the product label, and consider any ingredients that are present in multiple products, such as Caffeine.

Every product and individual is different. Before using any new product, we suggest that you consult your physician to find out if it's right for you. 

We recommend IT WORKS! products be used only by adults, 18 years and older. 

 Returns will be subject to our IT WORKS! Refunds and Returns Policy.   

Yes, you can make changes to the products included in your Autoship any time prior to your next ship date.   

 IT WORKS! warranties products for 60 days after the ship date. Because we cannot control the environment in which the products are stored once they leave our facility, we cannot warranty products beyond this 60-day period. 

IT WORKS! products should be stored according to the instructions on the packaging. This typically includes protecting your product from heat, light, and moisture.

Dietary supplements come in a variety of forms and contain active ingredients to drive beneficial effects for your body. Many supplements contain nutrients like vitamins, minerals, herbs, amino acids, and more. Please note that dietary supplements are not medications and should not substitute a healthy diet.

This statement is required by law for US dietary supplements that make a structure/function claim about a nutrient or ingredient without involving formal FDA evaluation. As such, IT WORKS! is responsible for ensuring the accuracy and truthfulness of these claims on our products. You will find all structure/function claims on IT WORKS! products denoted with a Ҡ" symbol.

Yes! IT WORKS! takes great care and diligence to formulate our food and consumable products without ingredients derived from genetically modified organisms (GMOs). The majority of the ingredients used in our products are not available as GMOs.

You will not find any artificial colors, flavors, or even sweeteners in IT WORKS! product formulas. Our products are enhanced with natural sweeteners when possible to deliver you the best experience.

 IT WORKS! products are formulated with gluten-free ingredients where possible, however, they are not tested for gluten that may or may not be introduced during the manufacturing process. If there is a gluten-containing ingredient in the product, such as wheat, then the source of the gluten will be specified on the product packaging.

IT WORKS! avoids the use of preservatives in our consumable products whenever possible. Each formulation is reviewed by scientific experts, and preservatives may be used if there is any risk of microbial contamination during a product's shelf-life. Product safety is our highest priority, and our products undergo rigorous review by scientific experts and safety assessors to protect our consumers and comply with the necessary regulations and laws.

IT WORKS! skincare products are formulated for everyday use, providing progressive results with continued use. Before using any product, please reference specific directions for use and any cautions that may pertain to you.

Paul Nassif, MD is a renowned Beverly Hills plastic surgeon, beauty expert, and television star from the show Botched. IT WORKS! is excited to collaborate with Dr. Nassif, formulating a niche collection of targeted skincare products. Each product in the exclusive collection includes an IT WORKS! / Dr. Nassif reference on the label.

Preservatives may be found in cosmetics to reduce any risk of microbial contamination while the product is being used. This also ensures that the product remains suitable and safe for use during its shelf-life. Product safety is our highest priority, and our cosmetic products undergo rigorous review by scientific experts and safety assessors to protect our consumers and comply with the necessary regulations and laws.

It Works! Return Policy

https://itworks.com/policies/returns

It Works! Shipping Policy

https://itworks.com/policies/shipping-policy

We ship products all over the US including Puerto Rico, Guam, Hawaii, Alaska, Military Bases and the Continental US. Due to fuel surcharges and increased shipping rates worldwide, our shipping service options are on a weight-based shipping charge.

Shipping Methods

US Economy (Estimated 8 – 12 business days)
US Standard (Estimated 4 – 7 business days)
Expedited US 2-Day (2 business days)
Expedited US Next Day (1 business day)

Shipping Guidelines

Expedited orders placed before 11:00 AM CST (GMT-6) on a business day (Monday – Friday) will ship the same day.
Expedited orders placed after 11:00 AM CST (GMT-6) will ship the following business day (Monday – Friday).
Expedited orders placed after 11:00 AM CST (GMT-6) on a Friday, and Expedited orders placed on Saturday and Sunday, will ship the next business day.
Please note: Expedited orders cannot deliver to APOs, HI, PR, and other US territories and are only delivered Monday thru Friday (excluding holidays).

Shipping FAQs
Q. How long does it take to process and ship an order?

A. Most orders are processed and shipped within 1 – 3 business days of placing the order.

Q. Do you ship to APO/FPO/PO Boxes?

A. Yes.

US Economy ships to PO Boxes and Street Addresses (not available for APO or FPO shipments).

US Standard ships to PO Boxes, Street Addresses and APO/FPO & Non Continental US.

US 2-Day only ships to Street Addresses (not available for PO Boxes).

US Next Day only ships to Street Addresses (not available for PO Boxes)

Q. What Shipping Services do you use for delivery?

A. Orders are shipped via UPS, FedEx, and USPS. All US 2-Day and US Next Day orders are shipped via UPS or FedEx only.

To exchange product and apparel items Customers can call Customer Support, or Loyal Customers and Distributors can log in to their online accounts and submit a support ticket, within thirty (30) days of delivery to specify which item(s) they would like to return or purchase in exchange. Exchange orders should be placed prior to Customers returning their original items for a refund to ensure that the desired replacement item(s) and/or size(s) is in stock and available.

Contact Customer Support

P: (786) 706-1095

https://itworks.com/contactus

It Works! Return Policy

https://itworks.com/policies/returns

To receive a refund, all returned items must be post-marked within thirty (30) days of the original ship date. Product must be in an unopened and/or “new” condition. 

PRODUCTS AND APPAREL MUST BE RETURNED TO:

IT WORKS MARKETING, INC.

4505 Newpoint Place, Suite 200

Lawrenceville, GA 30043

Product must be in an unopened and/or “new” condition. Returned apparel must be in unaltered, unwashed, and unworn condition with the original tags attached/packaging included. 

If your It Works order never arrived then please submit a lost order claim ticket or reach out to customer service.  

Lost Claim Ticket :

https://lostorderclaim.myitworks.com/

Contact Customer Care :

P: (786) 706-1095

https://itworks.com/contactus

Most orders are processed and shipped within 1 – 3 business days of placing the order.

Yes.

US Economy ships to PO Boxes and Street Addresses (not available for APO or FPO shipments).

US Standard ships to PO Boxes, Street Addresses and APO/FPO & Non Continental US.

US 2-Day only ships to Street Addresses (not available for PO Boxes).

US Next Day only ships to Street Addresses (not available for PO Boxes)

A. Orders are shipped via UPS, FedEx, and USPS. All US 2-Day and US Next Day orders are shipped via UPS or FedEx only.

The It Works! Perks, formerly known as It Works! Loyal Customer grants the customer Loyal Customer pricing on all orders, up to 40%.

There are two options for becoming a Loyal Customer:

• First, you can commit to a minimum of three consecutive months for a monthly auto-shipment order. 
• Second, you can become a member by paying the $50 Membership Fee and placing a single order.

Note : To join the It Works! Loyalty Program, shop first then upon checkout join the perks program.

Auto-shipment orders can be modified online using the Customer ID and password, or by calling Customer Service (see below) at least two business days before the next shipment.

At any time, the customer may order additional products in addition to their auto-shipment order and receive Loyal Customer pricing.

For U.S. Loyal Customer orders exceeding $125 USD (excluding taxes and shipping), standard U.S. shipping will be provided at no cost.

After three consecutive months of auto-shipment, the Loyal Customer will receive :

• Free U.S. standard shipping on the fourth consecutive auto-shipment
• All subsequent auto-shipments
• Accessible to U.S. Only loyal customers

The customer may cancel the auto-shipment program at any time following the completion of the three-month commitment. Until cancelled, the Loyal Customer will receive Loyal Customer pricing on all future orders.

To cancel Loyal Customer status :

– Please login using your IT WORKS! ID and password. 

or

– Contact Customer Care

P: (786) 706-1095

https://itworks.com/contactus

For expedited support, IT WORKS! Distributors and Loyal Customers may submit a support ticket online. 

The monthly auto-shipment will continue until the customer contacts It Works! to modify or cancel their automatic shipment.   

To discontinue participation in It Works! After the three-month commitment has been met, please cancel the Loyal Customer Program by logging into your account at https://www.itworks.com  or by calling Customer Service at the numbers listed below.

To cancel Loyal Customer status :

– Please login using your IT WORKS! ID and password. 

or

– Contact Customer Care

P: (786) 706-1095

https://itworks.com/contactus

For expedited support, IT WORKS! Distributors and Loyal Customers may submit a support ticket online. 

Customers who cancel their membership prior to the completion of the three-month minimum commitment will be charged a $50 USD cancellation fee and will still be considered members of the It Works! The customer is enrolled in the Loyal Customer Program and will receive Loyal Customer pricing on all future orders. Unless the $50 USD membership fee was paid upon registration. Upon completion of this three-month period, the $50 USD membership fee is waived.

After the 3 month period has ended a Loyal Customer may end the loyalty program  by :

To cancel Loyal Customer status :

– Please login using your IT WORKS! ID and password. 

or

– Contact Customer Care : P: (786) 706-1095

https://itworks.com/contactus

For expedited support, IT WORKS! Distributors and Loyal Customers may submit a support ticket online. 

If a Loyal Customer wishes to upgrade to a Distributor and has completed the Loyal Customer Agreement or paid the $50 Membership fee, then the Loyal Customer is free to enroll as a Distributor under any sponsor. If a Loyal Customer wishes to upgrade to a distributor but has NOT completed the Loyal Customer Agreement and wants the Membership fee to be waived, they must enroll under the same Distributor as their Loyal Customer account.

If your It Works order never arrived then please submit a lost order claim ticket or reach out to customer service.  

Lost Claim Ticket :

https://lostorderclaim.myitworks.com/

Contact Customer Care :

P: (786) 706-1095

https://itworks.com/contactus